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Please read our postage & Packaging terms very carefully.
Delivery
We charge a flat rate of only £2.49 for postage and packaging on all orders within the UK and channel islands.
These are sent via first class royal mail or courier.
For orders to Ireland and Europe(EU) we charge a flat rate of £4.99.
These are usually sent using the royal mails airmail small packet service. Please allow up to 28 days for this delivery method.
Please note that we can only accept orders from within the UK, Channel Islands and the following European (EU) countries: Austria, Belgium, Czech Republic, Denmark, Finland, France, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Spain and Sweden.
If an item is out of stock we will endeavor to contact you as soon as possible to offer either a suitable alternative or refund or arrange to back order the item if possible.
We aim to post all goods ordered within 1-3 working days from the relevant funds clearing.
If paying by cheque then please note your order will be posted after the cheque has cleared.
We can only accept cheques made payable in UK Pounds Sterling from a UK bank.
Please note regarding any orders placed during / near to a bank holiday / Christmas period etc then the delivery of your order may be delayed accordingly.
Incorrect delivery of goods
If delivery of the goods is different from those ordered then it is your responsibility to notify us of this as soon as possible, no later than within seven working days of receiving the goods.
Non delivery of goods.
Please allow 28 days from the despatch date of your order before contacting us if your order has not been delivered.
We cannot send out a replacement order until the full 28 days has passed.
Returns
We will happily accept the return of any faulty goods and will provide a full refund for these items and the postage costs incurred when returned within 7 days upon receipt of your order.
If for any reason you are not completely satisfied with your order you can return any item in its original condition and packaging within 7 days upon receipt of your order and receive a full refund but please note postage costs in this case will not be refunded.
Please note that it is your responsibility to ensure that returned goods reach us safely. We strongly advise returning the goods via recorded delivery.
Please contact us prior to returning any goods.
If any sealed packets have been opened or damaged then we will class these as no longer being in their original condition and will therefore not qualify for a refund.
By original condition and packaging we mean unused and unopened.
Any returned items received after the 7 days will not be refunded.
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